Branding & Customer Experience Consulting for Service Businesses

You don't need another hire.
You need strategic firepower, on demand.

Building a brand that commands premium fees requires strategic vision, execution expertise, and relentless focus on how customers experience your business. But hiring a full-time brand strategist comes with a steep price tag, long hiring cycles, and high risk if the fit isn't right.

A fractional partner like BlackMaven gives you seasoned strategic expertise and hands-on execution—without the overhead or long-term commitment.

The Smart Alternative to Full-Time Hiring

Full-Time Strategist

Cost

$120K–$250K/year salary

Cost

$120K–$250K/year salary

Time

3–6 months to hire and onboard

Time

3–6 months to hire and onboard

Risk

Single skill set, internal politics

Risk

Single skill set, internal politics

Commitment

Hard to scale or exit

Commitment

Hard to scale or exit

Focus

Often gets pulled into internal operations

Focus

Often gets pulled into internal operations

Fractional Partner (BlackMaven)

🔥 $3K–$5K/month for high-impact, customer-focused strategy and execution.

🛠 No hiring delays- start delivering memorable customer experiences this week

🔥 $3K–$5K/month for high-impact, customer-focused strategy and execution.

🛠 No hiring delays- start delivering memorable customer experiences this week

📈 Strategic AND tactical

💡 Outside insight + deep specialization in brand touch points, positioning, and messaging. Not just planning, but helping execute

📈 Strategic AND tactical

💡 Outside insight + deep specialization in brand touch points, positioning, and messaging. Not just planning, but helping execute

💨 Flexible commitment

Scale up for major launches or down as priorities evolve

💨 Flexible commitment

Scale up for major launches or down as priorities evolve

We embed ourselves in your business to:

Understand Your Customers

Refining touchpoints to feel personal and effortless. Connecting emotionally to build trust.

Understand Your Customers

Refining touchpoints to feel personal and effortless. Connecting emotionally to build trust.

Understand Your Customers

Refining touchpoints to feel personal and effortless. Connecting emotionally to build trust.

Optimize Every Interaction

From onboarding to post-purchase — to turn customers into advocates

Optimize Every Interaction

From onboarding to post-purchase — to turn customers into advocates

Optimize Every Interaction

From onboarding to post-purchase — to turn customers into advocates

Troubleshoot Pain Points

Reduce churn, fix unclear messaging, or inconsistent experiences.

Troubleshoot Pain Points

Reduce churn, fix unclear messaging, or inconsistent experiences.

Troubleshoot Pain Points

Reduce churn, fix unclear messaging, or inconsistent experiences.

Flexible pricing tailored to your business needs

Monthly

Ideal for businesses that want continuous support and brand-aligned decision-making across projects.

$3,000

/mo

Let's Chat!

Up to 12 hours/month of hands-on consulting & strategy. Priority scheduling.

Slack/Email support for quick check-ins or feedback

Review and diagnose issues, blind spots or new market plays- proactively identifymisalignments

Monthly 60-75-min syncs or longer calls as needed

Brand guardian service — ensuring consistency across all touchpoints. Copy and messaging edits as needed

Additional hours available at discounted rates.

Hourly

Best for one-off audits, urgent fixes, or teams not ready for ongoing support.

$275

/hr

Reserve Time

Offer & positioning audits

Brand messaging tune-ups. Website or landing page feedback

Funnel strategy and conversion optimization

New initiative or product launch roadmaps

Sales scripts, communication & customer service coaching

Live team workshops

Ready to Build Your Legacy?

Uncover touchpoint gaps with a free 30-minute audit. No commitment, just results.

Book Your Free Audit